Influence and authority tends to breed corruption in the weak-minded.

Consider disgraced politicians who horded ill-gotten cash in a downstairs freezer or attempted to auction off a US senate seat.  Or a NBA referee who pandered to organized crime and sports gambling interests to supplement his annual income.

The latest fish snagged in the corruption net is a relatively unassuming intern at blog publishing powerhouse TechCrunch.  It was a classic payola scheme:  gift me up and I’ll write a favorable post about whatever it is your company is hawking.

When exposed, TechCrunch publisher Michael Arrington had to move rapidly to preserve the integrity and credibility of his operation.  And that’s exactly what he did.

TechCrunch’s response provides wonderful lessons in how to respond to a crisis with conviction:

1.  Publicly disclose (http://www.techcrunch.com/2010/02/04/an-apology-to-our-readers/) the transgression…and quickly.

2.  Accept full responsibility.  Unfortunately, it took gun toting athlete Gilbert Arenas awhile to figure this one out (http://www.washingtonpost.com/wp-dyn/content/article/2010/02/01/AR2010020102795.html).

3.  Explain how the situation will be remedied.  At TechCrunch, Arrington yanked down every post authored by the disgraced intern, regardless of whether there was evidence the editorial process had been compromised.

4.  Put in place systems and processes to guard against future incidents.

Mistakes happen.  People understand that.  It’s how an organization rises to deal with errors in judgment that can leave as lasting an impression.

Good show, TechCrunch.  Well handled.

Marc Hausman is president and CEO of Strategic Communications Group (Strategic), a public relations and social media consultancy based in Silver Spring, Maryland.  Read more at http://www.strategicguy.blogspot.com.

It’s no secret that success in business is about relationships – with customers, prospects, partners, employees and investors.  An emotional connection with these audiences breeds loyalty and tolerance, creating an environment in which an organization can rise above obstacles and thrive.

This is one of the reasons why social media has such a profound and positive affect on the prospects of a business.  It extends the real world relationship building process to an online environment, allowing for scalability and cost efficiencies.

And like traditional avenues of relationship building – such as power lunches, industry events and networking sessions – the sharing of appropriate personal information helps foster connections in social networks.

Here are a few best practices we have employed at Strategic Communications Group (Strategic) to inject the right amount of personality into online business networking:

1.  Be authentic about your passions.  My colleague Chris Parente’s “Work, Wine and Wheels” blog (http://www.cparente.wordpress.com) is a wonderful example.  He seamlessly weaves his enthusiasm for fine dining, wine and everything BMW with his knowledge of technology and telecom trends to create an enjoyable and unique read.

2.  Spend time observing and listening, not merely telling.  By following the tweets, Facebook updates and group affiliations of key contacts you’re often able to construct a profile of their interests and hobbies.  Are they passionate about their alma mater’s football team?  Are they all about family and children?  Where do they vacation?

This insight can prove valuable as you seek to cultivate a personal connection, rather than merely being tagged a vendor interested in hawking a product or service.

3.  Steer clear of the big three:  sex, religion and politics.  These issues are simply too combustible and present an unacceptable risk to a positive relationship-building process.

Consider the flack (http://adage.com/superbowl10/article?article_id=141756) college football star Tim Tebow has experienced for appearing in a television ad for a conservative, pro-life organization.  Branding and sports marketing experts are now actively debating how much (not if) Tebow has sullied his prospects for future sponsorships.

Marc Hausman is president/CEO of Strategic Communications Group, a public relations and social media consultancy based in Silver Spring, Maryland.  Read more at http://www.strategicguy.blogspot.com.